FAQ's - SL Freelance Telemarketing

Can I try before I buy? In a way, yes you can.  By hiring Stephen Law for your Freelance Telemarketing, you can limit a test to as little as a few days.  Like most people, when you are happy with the services offered, you can then extend work to a contract length to suit you.  Short Tests can be for Telemarketing, Telesales or Business Development work.

Will you work for a Sales Agency? Certainly!  There are a number of very good sales agencies in the UK who employ Freelance Telemarketing and Telesales people.  They often have varied and exciting projects for Telemarketing or Telesales.  Where an agency requires 'focus' rather than numbers - I work to provide a Consultative Telemarketing approach.  As part of your business development process for the client - I am often asked to develop the key accounts through consultative telemarketing.

How do you offer such good prices on Telemarketing?

The initial cost of setting up as a Freelance Telemarketing person may seem high, but once established, the running costs are relatively low.  I work from home, not from an expensive office.  I offer a very reasonable rate for direct buyers and a subsidised rate for agencies.  I do this because I generally hunt for direct buyers which costs money, whilst sales agencies pay those costs.  That means great prices on Telemarketing, Telesales and Business Development.

Am I locked in to long-term contracts?

Only if that is what you want from our Buinsiness Development or Freelance Telemarketing services.  You choose the length of the contract.  A number of customers want longer term contracts once they see the results, especially on Telemarketing.  If you want to make sure the services are available when you need them, that is when you will want to book a long-term contract. Whether your Business Development plan is for market research, a test pilot or a full blown telemarketing campaign - I can help you to succeed.

Do I have to provide lots of data for Telemarketing?

That is up to you.  If you provide a database for telemarketing, for example in an Excel Spreadsheet format, it takes less time to contact decision makers than to begin by hunting for them.  The more data you have to begin with, the faster the process.  That said, if you need to start from scratch, a database can be built for you from scratch via telemarketing.  Consultative Telemarketing is about finding the right prospects, so we are looking at building a relatively small but very focused database.  Business Development and Return On Investment are the key - not big data lists.

What is the prime reason for success or failure in Telemarketing?

Quite simply, the prime reason for success or failure in Telemarketing is down to the type of people who undertake the work for you.  Stephen Law has over 20 years experience in telemarketing, sales and business development.  A successful Freelance Telemarketing expert, Stephen has personally conducted, managed and directed countless Telemarketing Campaigns.  I take a business development approach - finding out what you really want to achieve from telemarketing - then making that a reality.

Will I reduce Capital Investment on staff?

An outsourced Telemarketing person buys all their kit needed to fulfil the operation, not you.  In terms of telemarketing, this ranges from an internet enabled PC down to the chair they sit on.

In-house Telemarketing people require capital investment from the office space they take up, right through to unforeseen costs.  Expenditure on equipment is an obvious cost, but many people forget about security risks, insurance liabilities, and increased maintenance bills.  That means, down to making sure your in-house telesales people are not surfing the net for personal use, hacking in to your confidential data, or making long-distance calls to their mate in the Bahamas.

Will I reduce my Telemarketing Training Costs?

Mediocre telesales personnel require more training than experts.  They can prove to be a drain on your time and energy.  Think how much your time is worth and then consider the real cost of losing that time in training?

Expert Freelance Telesales people (like Stephen Law) will take a brief, then hit the ground running.  We are not talking about someone with 6 months experience in a call centre; we are talking about an expert with 15-20 years experience.  If you are serious about results - then you need to be serious in picking your sales team.  With a background in business development, you may think I'm over-qualified - I am! That's the whole point - I can generally learn an offering withn 24 hours using rapid learning techniques.  So there are no real training costs.

It is worth remembering that experience only comes with time and cannot be taught. Many Freelance Telemarketing experts such as SL-Freelance have been working in their field for 25 years or more.

What about Telemarketing Recruitment Costs?

Take a look at any major telesales call centre in the UK that provides outbound Telemarketing services.  You will find a staff turnover equivalent to that of a fast food restaurant.  You might well question whether you would want your average burger fryer representing your company via telesales?

By the time you have designed and placed an advertisement, your costs will already be increasing.  Then after searching through 100s of CV's sent to you, countless interviews are needed to find a suitable telemarketing person. 

By hiring a Freelance Telesales person such as Stephen Law, you can tell the difference immediately when you talk on the phone.  You can take a telesales test-pilot of a few days to see if the service fits your requirement, all at minimal cost.